HCL Technologies Hiring Support Engineer Junior for Europe Region: Are you looking for an exciting job opportunity in the tech industry? HCL Technologies is hiring Support Engineer Junior for Europe region. Freshers and experienced professionals are welcome to apply for this position. In this role, you will be responsible for resolving tickets raised by clients, troubleshooting technical issues, and ensuring customer satisfaction.
Job Description:
As a Support Engineer Junior, your key responsibilities will include:
- Resolving the tickets raised by clients as per the defined standards of time, cost, and quality to ensure customer satisfaction.
- Troubleshooting and resolving tickets raised by clients to identify and fix technical issues.
- Keeping yourself updated on the latest technologies and related areas to provide effective technical support to clients.
- Documenting all the defined processes and methods of resolving tickets, troubleshooting techniques, and any other relevant information.
- Interfacing with customers to clarify tickets and provide resolutions to their technical issues.
Qualifications and Experience:
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To apply for the Support Engineer Junior position, you should have a Bachelor’s degree in engineering, computer science, or a related field such as Bachelor of Science or B-Tech. Freshers with 0-2.5 years of experience in technical support skills are welcome to apply for this position. Additionally, candidates with L2 support experience will have an added advantage.
Technical Skills:
As a Support Engineer Junior, you should have technical skills in ERS, Support Skills, and L2 Support. You should possess excellent problem-solving skills, a keen attention to detail, and strong documentation skills. You should also have excellent communication skills to interface with customers and ensure their satisfaction.
How to Apply
To apply for the Support Engineer Junior position at HCL Technologies for Europe region, follow the steps below:
- Visit the HCL Technologies website and navigate to the Careers page.
- Search for the Support Engineer Junior position and click on the Apply button.
- Fill out the application form with your personal and professional details.
- Attach your updated resume and cover letter highlighting your skills and experience relevant to the position.
- Submit your application and wait for a response from the HCL Technologies recruitment team.
Make sure to carefully review your application before submitting to ensure that all the information provided is accurate and complete. Good luck with your application!